Delivery Policy
Last Updated: 13 May 2026
This Delivery Policy forms part of the Terms & Conditions and Refund & Returns Policy of Beautizone UK. By placing an order through our website, you agree to the terms set out below.
1. General Delivery Information
We deliver orders using the delivery service selected by the customer at checkout.
Shipping charges are calculated based on parcel weight, dimensions, destination, and courier rates and are clearly displayed before payment is completed.
We use reputable third-party delivery providers including:
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Royal Mail
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DPD
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DHL
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UPS
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EVRi
Courier services may vary depending on parcel type, destination, and operational requirements.
2. Customer Address Responsibilities
Customers are responsible for ensuring that all billing and delivery information provided at checkout is accurate, complete, and up to date.
Please note:
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Billing details should match the address registered with your payment provider where applicable
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We may contact customers to verify address or payment information for security purposes
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Once an order has been dispatched, delivery addresses generally cannot be amended or redirected
Beautizone Ltd shall not be responsible for delays, failed deliveries, or losses resulting from inaccurate or incomplete address information supplied by the customer.
3. Order Processing & Dispatch
Orders placed before 2:00pm (Monday to Friday) are usually processed and dispatched the same working day or the next working day, subject to stock availability and verification.
Orders placed after 2:00pm, on weekends, or on UK public holidays will normally be processed on the next working day.
During peak trading periods, promotional events, severe weather, courier disruption, or other exceptional circumstances, dispatch times may be extended. Where reasonably possible, customers will be informed of significant delays.
All dispatched orders are sent with tracking where available.
4. Stock Availability
All orders are subject to stock availability.
In the event that an item becomes unavailable after an order is placed, we may:
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Contact you regarding alternative options
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Dispatch available items separately
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Delay dispatch pending restock
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Cancel unavailable items and issue a refund for affected products
Where partial fulfilment occurs, customers will only be charged for goods supplied.
5. Estimated Delivery Timeframes (UK)
Delivery estimates begin from the date of dispatch, not the order date.
Estimated UK delivery times are as follows:
| Service | Estimated Delivery |
|---|---|
| Royal Mail Tracked 48 | 2–5 working days |
| Royal Mail Tracked 24 | 1–3 working days |
| Express / Next Working Day | 1 working day (subject to courier conditions) |
Delivery estimates are not guaranteed unless expressly stated otherwise.
While we aim to ensure timely delivery, delays may occasionally occur due to factors outside our control, including courier operational issues, adverse weather, industrial action, customs processing, or high seasonal demand.
Nothing in this policy affects your statutory consumer rights.
6. Tracking Information
Where tracking is available, customers will receive a dispatch confirmation email containing tracking details once the order has been shipped.
Customers are responsible for monitoring delivery progress using the courier tracking service provided.
If tracking information does not update within a reasonable period after dispatch, please contact us at:
and we will assist where possible.
7. Delivery Confirmation & Transfer of Risk
Risk in the goods passes to the customer once the goods are delivered to the delivery address provided at checkout.
Courier delivery confirmation, including tracking scans, GPS confirmation, photographic evidence, delivery logs, or signatures where applicable, may be used as evidence that delivery has taken place.
Unless a named or age-verified service is specifically purchased, deliveries may be accepted by any person present at the delivery address or delivered in accordance with courier delivery preferences or safe-place instructions.
Beautizone Ltd is not responsible for loss or theft occurring after confirmed delivery, including where:
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A parcel is left in a nominated safe place
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A parcel is accepted by another person at the address
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A customer fails to retrieve or collect a parcel from the delivery address or collection point
This does not affect your rights where goods are proven not to have been delivered in accordance with applicable consumer law.
8. Split Shipments
Where part of an order is temporarily unavailable, we may dispatch available items separately.
Customers will be notified where split shipments occur.
No additional delivery charge will normally apply for split shipments initiated by us.
9. UK Delivery Charges
Delivery charges are calculated automatically at checkout based on the selected service, parcel size, weight, and destination.
Mainland UK Delivery
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Free Standard Delivery on qualifying orders over £50.00 (where offered at checkout)
Standard Tracked Services
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Royal Mail Tracked 48: from £2.49
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Royal Mail Tracked 24: from £3.99
Express / Next Working Day Delivery
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From £9.95 depending on parcel size and destination
For next working day delivery services:
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Orders must normally be placed before 2:00pm Monday–Thursday
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Orders placed on Fridays may require a Saturday delivery upgrade for Saturday arrival
Delivery charges are non-refundable once an order has been dispatched, except where required by law.
10. International Delivery
International shipping is available to selected destinations.
International delivery charges and estimated delivery times are displayed at checkout based on destination and parcel weight.
Estimated international delivery times are approximate only and may vary due to customs processing and local delivery networks.
Customers are responsible for:
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Import duties
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Customs charges
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Local taxes
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Compliance with local import laws and restrictions
Beautizone Ltd accepts no responsibility for delays caused by customs authorities or international postal services.
11. Failed Deliveries & Returned Parcels
Where a parcel is returned to us due to:
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incorrect address details,
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refusal of delivery,
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repeated failed delivery attempts, or
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failure to collect from a depot or collection point,
we may deduct applicable courier return charges and handling costs from any refund issued.
Additional shipping charges may apply if re-delivery is requested.
12. Delivery Delays & Limitation of Liability
Any delivery dates or times provided are estimates only.
To the fullest extent permitted by law, Beautizone Ltd shall not be liable for indirect or consequential losses arising from delivery delays caused by third-party couriers or events outside our reasonable control.
Nothing in this policy excludes or limits liability where it would be unlawful to do so, including liability arising under the Consumer Rights Act 2015.
13. Contact Information
For delivery-related enquiries, please contact:
Beautizone Ltd
Unit 32–33, Wulfrun Shopping Centre
45 Wulfrun Way
Wolverhampton
WV1 3HG
United Kingdom