Delivery Policy

 

Covid-19 Update: We are shipping orders as normal by Royal Mail. Please Allow 1-2 days extra if your order is not delivered in the given time frame.

General Terms

All Orders will be delivered using the service as detailed here at the time of ordering. Beautizone Ltd. has the right to fluctuate any prices in proportion with its costs for shipping. 

Your order will be delivered by Royal Mail or DHL. 

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. 

Please note that the your billing address must match the address on your credit card statement.

Standard Delivery UK

We use Royal Mail to safely deliver your parcel. Delivery dates and times are provided by RM from the time we confirm Dispatch of your order.

Please also be reminded that whilst we make every effort to ensure a timely dispatch we rely on third party services like RM to complete the shipping process. Thus, delivery times are an Estimate only and can be subject to delays or changes, However, Royal Mail has a successful delivery rate of over 97%.

Dispatch

All orders received will be dispatched next working day. (Current situation: 2-3 Working days) Tracking codes will be generated and sent via email.

During processing we will also look for any issues related to stock availability. In the event that an item is out of stock - we will notify you as soon as possible via email; this also may cause a delay in the shipping time frame specified above. 

We do not dispatch orders on the weekends and Bank Holidays.

All orders are Dispatched with Tracking by Royal Mail and you will receive tracking information via Email.

Tracking

You will receive your shipping confirmation via email (and SMS if applicable) once we have processed your shipment. You should be able to track your package using the link in this email.

Once the shipper has picked up the day's collection you will receive tracking updates at every scan point.

If you have not received or are unable to retrieve tracking information within 48 hours of your "Shipment is Prepared" email please contact us so that we can find it for you.

Please note that it is the recipient's responsibility to monitor the progress of their parcel with their tracking number as we do not have the resources to do so.

Delivery

Delivery times quoted are our best estimates of the service offered by our shippers and start from the date of dispatch and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for the delivery. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address, delivery to any safe place you have requested either in writing to us or to the shipper; or where you fail to collect the products from the delivery address which you specified.

Split Deliveries

While we endeavor to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. On these occasions, we will continue to update you via email as your order progresses.

Shipping Costs

Shipping Costs are automatically calculated at checkout and depends on the Order Weight & Size of the parcel.