Delivery Policy – Beautizone Ltd
Last updated: 01.01.2025
This Delivery Policy forms part of our Terms of Service and Refund & Returns Policy. By placing an order on www.beautizone.co.uk, you agree to the terms outlined below.
1. General Delivery Terms
All orders are delivered using the shipping service selected at checkout.
Beautizone Ltd reserves the right to adjust delivery charges in line with courier costs, parcel size, weight, and destination. All shipping charges are clearly displayed at checkout before payment is completed.
Orders are delivered via trusted third-party couriers, including Royal Mail, DPD, UPS, EVRI and DHL.
2. Address Accuracy & Verification
Customers are responsible for ensuring that billing and delivery address details are accurate and complete at checkout.
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We are unable to redirect parcels once dispatched
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Billing addresses must match the address registered with your card issuer
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Incorrect or incomplete addresses may result in delays, failed delivery, or loss
Beautizone Ltd accepts no liability for delivery issues arising from incorrect address information provided by the customer.
3. Dispatch Times
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Orders placed before 2:00pm (Monday–Friday) are usually dispatched the same working day or the next working day
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Orders placed after 2:00pm will be processed the following working day
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Orders are not dispatched on weekends or UK Bank Holidays
During busy periods or exceptional circumstances, dispatch may take 2–3 working days. Customers will be notified where delays occur.
All orders are dispatched with tracking, and tracking details are sent by email once your order has been processed.
4. Stock Availability
During order processing, we check stock availability.
If an item is unavailable or out of stock:
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You will be notified by email as soon as possible
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This may result in a delayed or split delivery
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Alternative options may be offered where available
5. Delivery Timeframes (UK Standard Delivery)
Delivery times are estimates only and begin from the date of dispatch, not the order date.
While we aim for timely delivery, we rely on third-party couriers to complete the delivery. Beautizone Ltd cannot be held responsible for courier delays once parcels have been dispatched.
Royal Mail maintains a delivery success rate of over 97%, however delays may occur due to operational or external factors.
6. Tracking & Customer Responsibility
Once dispatched, you will receive a shipping confirmation email (and SMS where applicable) containing your tracking information.
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Tracking updates are provided directly by the courier
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Customers are responsible for monitoring their parcel using the tracking link
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If tracking information cannot be accessed within 48 hours of receiving the dispatch email, please contact us for assistance
Due to order volume, Beautizone Ltd is unable to proactively monitor individual deliveries.
7. Delivery Confirmation & Risk
Delivery confirmation provided by the courier (including GPS, signature, or scan confirmation) is treated as valid proof of delivery.
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Deliveries are not a named service
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Any person present at the delivery address may accept the parcel
Responsibility and risk for the goods pass to the customer once delivery has been confirmed at the specified address.
Beautizone Ltd accepts no liability for:
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Parcels delivered to a safe place requested by the customer
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Parcels accepted by another person at the delivery address
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Failure to collect parcels from the delivery address or depot
8. Split Deliveries
While we aim to ship all items together, orders may occasionally be split into multiple deliveries due to stock availability.
For example, if part of an order is available and another item is awaiting restock, available items may be dispatched first.
Customers will be kept informed by email throughout the process.
9. UK Shipping Costs
Shipping costs are automatically calculated at checkout based on parcel weight, size, and destination.
Mainland UK
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FREE Delivery on orders of £50.00 or more
(Royal Mail Tracked – 2 to 5 working days, select free option at checkout)
Tracked Shipping Options
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Tracked (2nd Class): £2.49 – £9.99
Estimated 2–4 working days after dispatch -
Tracked (1st Class): £3.99 – £11.99
Estimated 2–3 working days after dispatch -
Next Day Delivery (UK Mainland): From £9.95
Orders must be placed before 2:00pm (Monday–Thursday)
Orders placed on Friday for next-day delivery must select Saturday Delivery at checkout to guarantee Saturday arrival.
10. International Shipping
Europe
Delivery charges and timeframes vary by destination and parcel weight.
Please refer to the European Delivery option at checkout for accurate pricing.
Rest of the World
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Tracked International Shipping: From £14.99
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Estimated delivery: 10–15 working days after dispatch
International delivery times may vary due to customs clearance and local postal services.
11. Delivery Delays & Liability
Delivery times are estimates only. Beautizone Ltd shall not be liable for any indirect or consequential loss resulting from delayed delivery once goods have been dispatched.
This does not affect your statutory consumer rights.
12. Contact Us
For delivery-related enquiries: